Get in Touch With Us
This is the place to reach the editorial team behind Best Online Casinos. We research US online casinos, their bonus terms, payment options, withdrawal rules and state availability, and we publish what we find. If you have spotted an error, want a term explained, or need pointing toward the right complaints channel, write to us at [email protected].
One thing worth saying at the top: we are an independent comparison and review publisher, not a casino operator. We cannot see your account, release a withdrawal, credit a bonus, verify your identity or reverse a closure. Those things sit with the casino itself and, where the site is state-licensed, with the state regulator. What we can do is explain how the process normally works and tell you where to escalate.
How to Contact the Editorial Team
Email is the only channel we operate. We do not run phone support or a live chat, partly because most of what readers ask needs a written answer with terms attached to it.
- Corrections and factual disputes — [email protected]. Include the page, the claim you believe is wrong, and a source if you have one.
- Questions about bonuses, wagering or payments — same address. Tell us which casino and which offer, since terms differ between brands and sometimes between states.
- Commercial and partnership enquiries — [email protected]. Read the section on how commercial relationships work below before you write.
- Privacy and data requests — [email protected].
We aim to reply to reader email within two business days. Corrections that need us to re-check a casino's published terms can take longer, because we verify against the operator's own pages before we change anything. Never send us account passwords, full card numbers, Social Security numbers or copies of ID documents. We have no use for them and no reason to hold them.
What Makes a Message Easy to Answer
- Name the casino and the specific page on our site, if your question relates to one.
- State your state of residence. Legal availability, payment methods and even bonus size vary from one state to the next, and an answer that ignores that is worthless.
- Quote the exact wording of any term you are asking about — a bonus expiry date, a maximum bonus bet, a cashout cap.
- Say what has already happened: dates you deposited, dates you requested a withdrawal, what support told you.
- Tell us what outcome you want from us — an explanation, a correction, or a pointer to the right regulator.
Where Our Commercial Relationships Sit
Some links on this site are commercial. If you open an account through one, we may earn a commission from the operator. That costs you nothing extra and it does not buy a position in our rankings, a rating, or the removal of a criticism. When we rate a casino 9.0 rather than 9.9, that is an editorial judgment about bonus terms, withdrawal rules, game range and the clarity of the operator's published conditions — not a reflection of what it pays.
If you think a write-up reads as though commerce won, tell us. That is a fair complaint and we would rather hear it than not.
Three Listings Readers Ask About Most
The questions that reach this inbox cluster around the headline offers on our top list, usually because the advertised number and the money a player can actually withdraw are two different things. Here is what we would tell you by email about the three we are asked about most often.
Raging Bull — 410% up to $10,000 + 50 Free Spins
It sits top of our list because the headline percentage and cap are unusually large and the offer bundles free spins alongside the match, which gives a low-stakes player something to use before committing more. That is also exactly why we get email about it. A 410% match to a $10,000 ceiling requires a very large qualifying deposit to approach the cap, and match bonuses of that size almost always arrive with playthrough requirements, a maximum bet per spin while bonus funds are live, and a limit on how much of a bonus win can be cashed out. The 50 free spins will be tied to specific titles and carry their own wagering. The limitation: the advertised figure is a ceiling, not an expectation, and the effective value depends entirely on terms that sit behind the offer rather than in it. Read the bonus conditions on the operator's own page before depositing.
Magician Bet — 101% No Wagering
This one is on the list for the opposite reason: the percentage is modest, but "no wagering" means bonus winnings are not locked behind a playthrough multiple, which is the single most common source of reader frustration. For anyone who has ever met a 40x requirement and still been unable to withdraw, that trade is worth understanding. The limitation: no-wagering offers usually compensate elsewhere — smaller maximum bonus amounts, a short expiry window, a cap on how much of the bonus can convert to cash, or exclusions on which games count. A 101% match is also simply less money up front than a triple-digit match. Check the expiry date and the cashout limit before you assume it is unrestricted.
Slots of Vegas — 375% Bonus + 50 Free Spins on Cash Chaser
It earns its place through the specificity of the spins element: the free spins are attached to a named title, which at least tells you where they can be used rather than leaving it vague. The match sits between the two offers above in size. The limitation: spins tied to one game give you no choice of volatility or RTP, and a named-game offer cannot be moved to a title you prefer. As with any large match, the percentage says nothing about the wagering multiple, the maximum bonus bet, or the cap on withdrawable winnings — all of which we would ask you to look up before treating the number as value.
Comparing the Headline Offers
| Casino | Headline offer | Editorial rating |
|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 Free Spins | 10.0 |
| Magician Bet | 101% No Wagering | 9.9 |
| Slots of Vegas | 375% Bonus + 50 Free Spins on Cash Chaser | 9.7 |
| Uptown Aces | 600% for new players | 9.6 |
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.4 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.3 |
| BetUS | 200% up to $4,000 for new players | 9.2 |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.0 |
| Slots and Casino | 500% up to $2,500 x3 | 9.0 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 8.7 |
Ratings are our own editorial scores. They are not customer review averages and they are not a prediction of your experience. All offers are as advertised by the operator and subject to change — verify the current terms on the casino's site.
Money Questions We Answer by Email
A large share of the mail we get is about cost and cashflow rather than games, so it is worth setting out the general shape here.
What it costs to take part. Minimum deposits at US-facing casinos commonly sit in the $10 to $25 range, though bonus-qualifying minimums are often higher than the site's basic minimum — a $20 deposit may let you play but not trigger a 375% match. Sweepstakes-style sites, which is how offers denominated in SC operate, work differently again: you buy a coin package, and the sweeps currency arrives alongside it rather than being sold to you directly. Never treat a bonus as free money if you must deposit or wager your own funds to unlock it.
How you pay in. Availability varies by operator and by state, so check the cashier before you plan around any single method. In the US the common options are:
- Debit cards — widely accepted, usually instant, generally the simplest route in.
- Credit cards — accepted by some operators, declined by some issuers, and potentially treated as a cash advance with its own fee and interest from day one.
- ACH and online banking transfers — low cost, but typically slower to clear than a card.
- Bank wire — used for larger amounts, often carries a bank fee at both ends.
- E-wallets — availability differs by brand and state. PayPal is generally limited to state-regulated operators rather than offshore sites, so do not assume it is there.
- Cryptocurrency — offered by some operators, including bonus offers denominated in BTC. Network fees and price movement between deposit and withdrawal are your risk, not the casino's.
How you get paid out. Withdrawal timing has two parts: the operator's internal review, and the transfer itself. The review stage is where most delays live, because identity verification usually has to finish before the first payout is released. Expect minimum withdrawal amounts, a weekly or monthly withdrawal limit, and sometimes a fee on certain methods. Some operators pay out only to the method you deposited with. Payment processors may also apply their own fee that the casino does not control. Where a bonus is involved, a cashout limit can cap what leaves the account regardless of the balance shown.
Verification. Casinos serving US customers run KYC checks: government ID, proof of address, and often proof that the payment method belongs to you. Larger or unusual withdrawals can trigger source-of-funds questions. Submitting documents early, before you win, is the single most effective thing you can do to avoid a slow first payout.
What You Can Actually Play, and What Sits Beside It
When readers ask us to explain a site's range, we break it into the categories that genuinely behave differently:
- Slots — the bulk of most libraries, varying by RTP and volatility. High-volatility games pay less often and larger; low-volatility games do the reverse. Outcomes come from a random number generator, and no pattern of play changes them.
- Progressive jackpots — pooled prizes that grow across players. Base game RTP is usually lower to fund the pot, and some require a maximum bet to qualify for the top prize.
- Table games — blackjack, roulette and baccarat, often in several rule variants. Rules matter: a single-zero roulette wheel and a double-zero wheel carry different house edges.
- Live dealer — streamed tables with a human dealer, real-time betting windows, and usually higher table minimums than the digital versions. These games frequently contribute little or nothing toward bonus wagering.
- Mobile play — browser-based at most operators, with native apps at some. Feature parity between app and desktop is worth checking if a specific game matters to you.
Several operators on our list run more than a casino. BetUS, for example, carries a sportsbook alongside its casino product. Sports betting differs in ways that matter to your account: separate bonus terms, separate rollover rules, different settlement timing, and in most states a separate regulatory framework. A casino bonus generally cannot be wagered on sports, and vice versa. Poker rooms, bingo and virtual sports appear at some brands with their own promotional terms again. If you are asking us about a bonus, tell us which vertical it belongs to.
Legal Standing and Who May Play
You must be 21 or over to use the casinos we cover, and in some states and for some products the threshold is 18 — the operator's terms and your state's rules decide. Online casino gambling in the US is regulated state by state. There is no single federal license for online casino play; federal law shapes the landscape, but authorization to offer real-money online casino games comes from individual state gaming regulators, and only a minority of states issue it. Sweepstakes and social casino models operate under a different legal theory again and are not available everywhere either.
This matters for a practical reason: an operator accepting deposits from your state is not the same as an operator authorized to serve your state. Where a site is licensed by a state regulator, you have a formal complaints route — the operator's internal complaints procedure first, then the regulator if it is not resolved. Where a site is not state-licensed, that route may not exist, and your protection depends on the operator's own terms and whatever licensing body it names. We say what we can verify about an operator's licensing and we flag where we cannot verify it. Check the current position for your own state before you register, since availability changes.
If You Have a Dispute or Need Support
For a withheld withdrawal, a voided bonus or a closed account, the sequence is: raise it with the casino's support team in writing, ask for the specific term being applied, request escalation to its complaints process, and keep every reply. If the operator is state-licensed and the complaint is unresolved, the state gaming regulator is the next step. Write to us if you want help understanding which term is being applied to you — we can explain it, though we cannot compel anyone to pay.
If gambling has stopped being entertainment, contact the National Council on Problem Gambling helpline on 1-800-522-4700, available 24/7 by call or text. Most operators offer self-exclusion, deposit limits and loss limits inside account settings, and several states run their own self-exclusion registers. Blocking software can restrict access at the device level. Gambling is not a way to make money or to fix a financial problem, and no strategy changes that.
How We Assess the Casinos We List
Our ratings come from documentary research, not from playing. We review the operator's published bonus terms, wagering multiples, maximum bonus bets, expiry windows and cashout caps; the cashier's stated deposit and withdrawal methods, minimums, limits and fees; the stated verification requirements; the breadth of the game library and the providers behind it; the availability of responsible gambling tools; and the clarity and reachability of the complaints route. Where an operator's claim cannot be verified against its own published material or a regulator, we say so rather than repeating it. Findings on this page were reviewed on Sep 25, 2026 by Brandon Foster. Terms change without notice, so treat any figure here as a starting point for your own check.
Before You Write to Us
If your question is about which site to open an account with, start with what actually constrains you: your state, the payment method you can use, and whether you would rather have a large match with wagering attached or a smaller one without. That usually narrows ten options to two. Readers outside the US regulated market sometimes ask about alternatives — our guide to non-GamStop casinos and how they differ covers that ground.
Otherwise, send the email. Include the casino, the state and the exact term you are asking about, and you will get a real answer from a person who has read it.